Angelo’s Pizza

ANGELOS PIZZA ANSWER 1. The expansion of stores and lastly franchising while focusing on serving only high part fresh ingredients should include the succeeding(a) three resource management implications (1) strain ENVIRONMENT epitome This implication represents the importance of the companys oecumenic and competitive environment. Angelo inevitably a good stage business strategy. A strategic plan is the companys plan for how it will match its midland strengths and weaknesses with external opportunities and threats in order to maintain a competitive proceeds (Dessler, 2012).Angelos early attempts showed the pitfalls in rushing and making assumptions about replicating a viable business unit. Fortunately, Angelo has realized his lack of proper planning and the compulsion to correct his errors before attempting to branch out into more stores and possibly franchising. The locations of the proposed saucy stores are paramount. These locations must be in areas where high quality i ngredients are readily available. The supply of fresh ingredients does not meet all the ask for successful stores. The medium that serves the customer pays a vital role. 2) JOB ANALYSIS every last(predicate) businesses want to attract and maintain good people. A phone line analysis is the procedure through which you determine the duties of the positions and the characteristics of the people to hire for them (Dessler, 2012). All of Angelos locations must have competent employees who are able to offer up good customer serve well. Angelo has to develop a plan that identifies the characteristics and skills that appli put forwardts need to birth before he can develop his staff. Once he knows the typecast/kind of person he needs to recruit for his business, he needs a comprehensive plan for hiring them.A screening process for applicants that include hiring guidelines, forward work experience, and reference and background checks would be useful. A logical, structured hearing sess ion where the blood line duties and responsibilities as well as the required job qualifications are explained would be the next step. Once Angelo has job candidates that he is conform to with, he then has to develop human resource strategies that will see to it their success. (3) TRAINING Angelo should develop a training program for two bracing and existing employees. The implementation of a training program is beneficial for both the company and the employees.Training programs helps each employee to understand their various role/job expectations. botched workers are counterproductive to the work environment. It can jeopardize a business reputation. Angelos newly hired waiter/waitress should be ingenious on how to correctly take orders and how to serve the customers efficiently. Angelos ideas regarding customer service has to be shared throughout all stores. If sufficient time is given over with the training program, all employees become an asset for the organization with t he increase of their knowledge.After apogee of the training, all of Angelos Pizza employees should know where they stand and that their performance can lead to a management position. ANSWER 3. By asking the following questions, I feel Angelo will be able to attain do candidates. The questions are based on situational and behavioral judgments. STRUCTURED INTERVIEW take shape Name of Applicant Position applied for Date of the Interview (1) wherefore did you choose our organization? (2) Employees interact with a wide variety of customers. sometimes customers may become angry/frustrated.Describe a time when you dealt with a customers who was demanding. impatient(p) or angry. How did you respond to the customers request or demands? What was the end point of your actions? (3) Sometimes employees must communicate unpleasant information to customers. Describe a time when you had to communicate unfavorable information to a customer. What did you have to put the customer? What was the outcome? (4) If a customer is dissatisfied and wants to return a ordered food item/dish, how would you respond? BIBLIOGRAPHY/WORK SITED Dessler, G. (2012). Human pick Managemnet, Thirteenth Edition. Pearson.